Frequently Asked Questions
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Sales And Purchasing
Q: How do I purchase ice making equipment from Pecold Ice?
A: Pecold Ice supports online purchase, own website, social media channels, e-commerce platforms and so on. If you want to buy offline channels, please consult the staff of Pecold Ice, who will check whether there is a Pecold Ice distributor in your local area, and if there is, you can buy through Pecold Ice distributors.
Q: Which equipment is best for the size of my business?
A: Pecold Ice offers a range of machines with different output sizes, from small to large. There is sure to be a model that will perfectly suit your needs. If you need a more detailed plan, please contact Pecold Ice’s dedicated sales team. They will work closely with you to find the most suitable and economical solution.
Q: How do I get the latest product quotation? Are bulk purchase discounts available?
A: Please contact Pecold Ice’s sales team and there will be someone available to you 1v1 to provide you with an up to date price list and answer all your questions. For bulk orders, Pecold Ice will offer the best wholesale prices to promote our customers’ business.
Q: What are the payment options you support?
A: Pecold Ice supports payment by TT, Alipay, Credit/Debit Card and Online Bank Payment.
Q: What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU are available.
Q: How about the MOQ?
A: If you have a forwarder, 1 unit is acceptable.
Q: Do you provide samples? is it free or extra?
A: Yes, if you’re interested in cooperation, we will provide samples for free.
Q: What is your delivery time?
A: In general, within 3-5 days. It also depends on the order quantity.
Q: How about your packing?
A: We offer multiple packaging options, including standard carton packaging for lightweight products, wooden crates for fragile or high-value items, and palletized packaging for bulk orders. We also offer customized packaging solutions to meet your specific requirements. Please contact our sales team to discuss the best solution for your needs.
Distributor And Service
Q: How do I become an authorized Pecold Ice distributor?
A: If you are interested in becoming an authorized Pecold Ice dealer, please contact our sale-team and fill out the relevant information. Our sales team will contact you with details of the partnership.
Q: What incentives are available to distributor?
A: As an authorized distributor, you will receive resources such as price discounts, sales support, marketing materials, and product training. Specific incentives can be found by communicating with our sales team.
Q: Is there a product warranty?
A: Yes, Pecold Ice offers a product warranty, the exact duration and conditions of which depend on the different product types. Please refer to the warranty terms and conditions attached to the product or consult our after-sales service team.
Equipment
Q: What types of equipment are available at Pecold Ice?
A: Pecold Ice offers several types of equipment, including ice cream machine, popsicle machine, smoothie machine, commercial ice maker, and popcornn machine. Each type of equipment has different capacities and functions to meet the needs of different customers. Please consult our sales team for specific models and detailed parameters.
Q: What cooling types are offered on Pecold Ice equipment?
A: Air or water cooled. Air cooled machines require space around them to vent the hot air created during the product cooling process and have a higher sound level (db) than water cooled units. They are more environmentally friendly since no water is consumed in the cooling cycle. Water cooled units require a water line and drain, or be connected to a recirculating glycol cooling system. This cooling process is more efficient than air.
Q: How often do I have to clean the machine? How long does that take?
A: This information can be found in the Pecold Ice operating manual, which is specific to your Pecold Ice model. Please contact the Pecold Ice team for a detailed copy of the operating manual.
Technical And Electrical
Q: What power will Pecold Ice equipment need?
A: Each product detail page has detailed product specification parameters, Pecold Ice has also created a special brochure for each product, if you are interested, you can also consult the Pecold Ice sales team immediately.
Q: What are the technical parameters of Pecold Ice's equipment?
A: Pecold Ice equipment includes detailed technical specifications such as power, cooling capacity, operating temperature range, compressor type, etc. The specifications may vary depending on the equipment model and application requirements. Specific technical parameters may vary depending on the equipment model and application requirements. Please refer to the product brochure or contact the sales team for detailed information.
Q: What are the voltage and frequency requirements for the devices?
A: Our equipment typically supports a variety of voltage and frequency configurations to accommodate different regional electrical standards. Common configurations include 220V, 380V, 50Hz and 60Hz. Detailed electrical requirements can be found in the technical specifications of each device, or by contacting us.
